Privacy Policy

Welcome to Caspero. We are committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our platform. By using our services, you agree to the collection and use of information in accordance with this policy. Our approach to data protection is designed to be transparent and to comply with applicable privacy laws. The security of your information is a top priority at the Caspero casino online, and we take extensive measures to ensure it is handled responsibly.

Information We Collect

To provide a secure and personalised gaming experience, we collect various types of information. This data is gathered during registration, deposits, gameplay, and when you contact our support team.

Personal Identification Data

This includes information you provide directly, such as your full name, date of birth, email address, residential address, and phone number. We also require identity verification documents, like a driver’s licence or passport, to comply with regulatory requirements.

Financial Information

When you make a deposit or request a withdrawal, we collect payment details. This may include credit card numbers, e-wallet information, or bank account details. All financial data is transmitted using secure encryption technology.

Technical and Usage Data

We automatically collect technical information about your device and browsing activity. This includes your IP address, browser type and version, device identifiers, and login data. We also track your activity on our platform, such as games played, session durations, and pages visited, to improve our services.

How We Use Your Information

Your personal data is used for specific purposes, all aimed at delivering a safe, efficient, and enjoyable service. We do not use your information for any purpose other than those outlined below.

Account Management: To set up and manage your player account, process transactions, and communicate with you about your account.
Verification and Compliance: To verify your identity, age, and location to prevent fraud and comply with our legal obligations, including anti-money laundering regulations.
Service Improvement: To analyse usage trends and preferences to enhance our platform’s functionality, game offerings, and user experience.
Customer Support: To respond to your queries and resolve any issues you may encounter.
Marketing Communications: To inform you about promotions, bonuses, and other offers that may interest you. You can opt out of these communications at any time.

Data Security and Storage

Protecting your information is fundamental to our operations. We implement a variety of security measures, including SSL (Secure Socket Layer) encryption, to protect your personal and financial data from unauthorised access, alteration, or disclosure. Data is stored on secure servers with restricted access. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal retention requirements. This is part of our commitment to safety, which is also detailed in our Caspero responsible gambling guidelines.

We do not sell your personal data to third parties. However, we may share your information with trusted partners under specific circumstances. This includes payment processors to facilitate transactions, identity verification services to meet regulatory standards, and analytics partners to help us improve our services. All third parties are required to maintain the confidentiality and security of your data.

Your Rights and Choices

You have certain rights regarding your personal information. You have the right to access the data we hold about you, request corrections to any inaccuracies, and, in some cases, request the deletion of your data. To exercise these rights, please contact our support team. We will process your request in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.